Preliminaries
While this blog entry centers on one subset of the many varied camps and audiences “doing development,” what follows doesn’t aim to undermine the others’ values and principles. The climate emergency has to be mitigated, income inequality and wealth must be reduced, wars are to be stopped, and much more needs to be done. My argument is that, if you are looking for accomplishments in these areas, start with repair and maintenance of what now has been left.
My bête noire are the controlists inside and outside development who endanger us as much as do the wider economic and political forces they cannot control. The controlists I’m talking about believe that the inputs to complex sociotechnical processes can be specified and stabilized, that processes to transform inputs into outputs can also be identified and activated as required, and that the outputs produced are in turn the best possible with low and stable variability as well. But it doesn’t work that way.
Controlists are found across the political spectrum from left to right and in the middle; they are found at the top of hierarchies and at the bottom and in between. They are embedded in professions that matter for public policy and management (not just engineers or economists, but designer-ecologists for example). Their cumulative effect is that what used to be singled out as “government blunders” are far more widespread and non-denominational these days.
None of what follows, however, will stop controlists from asserting rights as our techno-managerial elites. They will continue to give directions because the latter are “evidence-based,” or because they know that incentives and behavioral nudges work, or better yet, they say they know that getting the institutions or the price right means the right behavior follows. All this is so, even when it’s blisteringly obvious we’re in unchartered times.
I’m interested in how to manage better in spite of the controlists, while nevertheless facing the wider forces that no longer can be controlled (if they ever were). My audience here are those working in Anthropocene who recognize not only are we being harmed by the wider forces under no one’s control, controlists are inflicting further injury through their blunders in insisting otherwise. What we know, instead, is that development carries on by better means.
How so? Because manage when you can’t control and you cope even when you can’t manage. Managing means maneuvering across processes to transform inputs you can’t control into outputs that you still can use for your livelihoods. Coping means planning the next steps ahead for outputs over which can no longer managing as reliably as you’d like. You do this because, right now when it matters in real time, you cannot control inputs, processes and outputs any more than you can cut clouds in half. And if things can’t be managed better now, why ever believe the promises of evergreen controlists to manage, well, far better?
My argument, in brief
My audience is, in short, those who want to manage better what is left behind by controlists and the forces they cannot and could not control. From this point on I call this domain of interest, development as repair and maintenance. This is the subset of development audiences who are focused on repairing what we can and want to maintain.
Controlists will of course see this as suboptimal, or anti-utopian, or the quietism of despair. Again, we won’t convince them otherwise. We have instead to rely on our own experiences and the increasing numbers around us.
Many of us have come to realize the centrality of repair and maintenance in development from different directions, no one of which is all that new. Some remember the recurrent cost crises of governments in the 80s and later. Others see the deteriorated facilities and critical infrastructures on the ground. Still others shutter in the face of the overhang of commitments relative to resources (think welfare-state pensions) and wonder how to square that and other such circles. There is also recognition that “doing development” in light of these changes is a decidedly “developed” world problem as well. More contributing factors could be itemized but the realization remain the same: “Doing development” is unavoidably about repairing and maintaining the infrastructures that make us a “we.” It’s also about other aspirations, but we know that development is unavoidably about repair and maintenance throughout.
How the latter happens is the subject of the next section. That discussion is followed by an example of how development-as-repair-and-maintenance recasts a controlist-dominated green finance and humanitarian aid (namely, the setting of thresholds and triggers for resourcing). The blog ends with a short conclusion on further policy and management implications.
What is development as repair & maintenance?
Let me start where you, the readers, are. Like me, you’ve attended presentations where we’re told of the enormous losses to be incurred if we did not make huge capital investments for a better society and economy. At a conference on sea-level rise, storm surges and flooding in the greater San Francisco Bay Area, I was told that:
**The Bay Area would need some 477 million cubic yards of sediment–the vast majority of which can’t be sourced locally–so as to restore area wetlands and mudflats;
**Also required would be an estimated US$110 billion to locally adapt to higher sea levels by 2050, this being based on existing plans in place or used as placeholders for entities that have yet to plan; and
**We should expect much more sea-level rise locally because of the newly accelerated melting of the ice cap in Antarctica and Greenland.
It’s not surprising that the actual mitigation interventions presented that day and all the hard work they already required paled into insignificance against the funding and work demands posed by the bulleted challenges. And so too before and elsewhere. I remember a meeting half a century ago about water point development in Machakos Kenya. The good news that day was that after overcoming implementation difficulties, construction was underway for the planned water supply! The bad news was that even if everything was constructed as planned, the project wouldn’t cover even the population increase in new water users over the plan period.
So, how can we talk about repair and maintenance when capital development needs are so massive? It’s been my experience–I stand to be corrected–that none of these estimated losses take into account the losses already prevented from occurring by operators and managers who avoid supply failures from that would have happened had they not intervened beforehand, sometimes at the last moment. (No guarantees!)
Why are these uncalculated millions and millions in savings important when it comes to responding to sea level rise, increased storm surges, more inland flooding, rising groundwater levels and other sequelae? Because it is from this pool of real-time talent and skills and practices that society will be drawing for operationally redesigning the inevitable shortfalls in new technologies, macro-plans and regulations proposed by controlists for climate restoration and recovery. It is from other pools of real-time reliability professionals in healthcare, education and social protection that any master strategies for poverty and inequality and the transformation of society will be modified necessarily on the fly and necessarily in the face of unpredictable/uncontrollable contingencies.
Three very important implications for policy and management follow, I believe. First, these considerations turn the notion of “capital investments” on its head. We necessarily shift to ongoing operations as a source of innovative change. Ongoing maintenance and repair lead the inevitable re-design and modification practices for the built infrastructure in real time.
Second, the focus on real time has the advantages of highlighting the important roles of both contingency and the long term in all this. Maintenance and repair (M&R) is very often an official stage of infrastructure operations precisely because of the time it takes for the infrastructure to be implemented and then operated as constructed and managed. Consequently, the infrastructure becomes more vulnerable to unpredictable or uncontrollable contingencies along the way that have to be responded to during routine and nonroutine M&R.
Third, and the most important for our purposes, those savings and innovative responses in preventing infrastructure failures from happening are better understood and appreciated as investments in an infrastructure-based economy and society. I argue that actually-existing operations–often most visible in the real time activities of those charged with maintenance and repair–are the core investment strategy for longer term reliable operations of societal infrastructures faced with uncertainties from the outside (e.g., those external shocks and surprises over the infrastructure’s lifecycle) and inadvertently produced by controlists with their policy macro-designs, promised markets, and fool-proof technologies.
If one considers these three implications together, then terms like “short-run,” “adaptive” and “flexible” are frequently not granular enough to catch the place-and-time specific–that is, often improvisational–properties of maintenance and repair under real-time urgencies. Obviously, the livestock watering borehole in Botswana’s Western Ngwaketse and the Contra Costa Country water supply in the San Francisco Bay region differ in kind and degree. But what does not differ is the importance of both as investments in their respective local and regional economies. And by “investments” I mean precisely as just discussed in terms of the real-time operations via repair and maintenance of foundational infrastructures.
So what? A too-brief example of thresholds and triggers in green finance and humanitarian aid
Green finance includes financial risk assessments of the impacts of the climate emergency on economic investments along with the activation of different thresholds and triggers for varied financial instruments, including green bonds and catastrophe bonds/insurance. Central banks are becoming more and more involved in green finance. The establishment and use of thresholds–which if breached, trigger different, at times financial responses–also extend to humanitarian aid and emergency response, whether or not related to the climate emergency.
I want to focus on the use of these thresholds and triggers from the repair and maintenance perspective just offered. I was recently involved in workshop, where one of the participants summarized for me:
I was trying to highlight how a whole institutionalised paraphernalia has evolved in the humanitarian/development space of late focused on early warning, anticipatory action, parametric insurance, early financing, all governed by models, and so creating ‘science-based’ triggers for response etc. It’s becoming more and more significant as climate finance is channelled through these mechanisms, in part a consequence of reduced field capacities/experiences in agencies/governments (in part a consequence of aid cuts that fall on people first). . . .
The problem of course is that this whole financialised ‘technostructure’ as you term it acts to exclude those very people we call high reliability professionals and all the tacit, informal, storytelling and improvisation that goes on that continuously prevents disasters and responds to them in real time.
We know that the models fail (the triggers are based on risk based calculus and don’t embrace uncertainty, in fact they can’t by definition) and so the responses too often are inappropriate, late, inadequate and so on, while at the same time the networks that keep the systems running, governing on the go etc. become deskilled and ignored, making matters worse.
These concerns are very pertinent from the high reliability literature’s reliability-matters test: Would the threshold/trigger, if activated, reduce the task volatility (the unpredictability and/or uncontrollability of the task environment) that real-time operators face? Even if not, does activation of the threshold/trigger increase their options to respond to existing task volatility? Now something that does both is a real investment in economy, society and polity!
So yes, given the ubiquity of humanitarian aid, there clearly must be situations where thresholds/triggers increase task environment volatility for field staff, reduce their front-line options, or do both (see https://journals.sagepub.com/doi/10.1177/20539517251318268 for one among many examples). I would, however, feel more confident in drawing a conclusion if situations where the threshold/trigger is or has been a positive resource were also identified (even if, especially if unintended). In either case, other things are also at play. The broader issue isn’t so much the planner/regulator’s Who is going to implement my major controls? as it is the infrastructure operators’ What are my major real-time failure scenarios?
Speaking personally, I can no more object a priori to an innovation like formal thresholds/triggers than I would say herders cease to be pastoralists when adopt cellphones and modern crop insurance. That reindeer herding by some Sami also relies on helicopters for round-ups in no way argues, at least for me, that pastoralism and its improvisations have disappeared. The issue for me is whether the threshold/trigger is a single resource that has multiple uses for operators in the field–or could be made to have multiple uses through more investigation or in different contexts of ongoing operations. So too when it comes specifically to the kinds of repair and maintenance operations discussed here and even more generally. “The examples are legion,” writes Graham and Thrift in an early major article on the centrality of maintenance and repair to economies, adding
maintenance and repair can itself be a vital source of variation, improvisation and innovation. Repair and maintenance does not have to mean exact restoration. Think only of the bodged job, which still allows something to continue functioning but probably at a lower level; the upgrade, which allows something to take on new features which keep it contemporary; the cannibalization and recycling of materials, which allows at least one recombined object to carry on, formed from the bones of its fellows; or the complete rebuild, which allows some- thing to continue in near pristine condition. And what starts out as repair may soon become improvement, innovation, even growth. . .
(accessed online at https://raley.english.ucsb.edu/wp-content/Engl800/Graham-Thrift-repair.pdf)
Conclusion
Since the 2007/2008 financial crisis, we’ve heard and read a great deal about the need for what are called macroprudential policies to ensure interconnected economic stability in the face of global challenges, including but not limited to the climate emergency. These calls have resulted in, e.g., massive QE (quantitative easing) injections by respective central banks and new infrastructure construction initiatives by the likes of the EU, the PRC, and the US.
What we haven’t seen are comparable increases in the operational maintenance and repair of critical infrastructures without which you would not economies, societies and polities. Nor have you seen in the subsequent investments in science, technology and engineering anything like the comparable creation and funding of national academies for the high reliability operations of backbone (actually foundational) critical infrastructures, like water, energy and transportation. Few if any are imagining national and international institutes, whose new funding would be for more context-rich practices and research to enhance infrastructure maintenance and repair, innovation prototyping, and proof for scaling up to better practices across different cases. (For efforts to protect and extend already-existing pockets of reliability management, please see the calls for a National Academy of Reliable Infrastructure Management and state government Commissions for Inter-Infrastructure Resilience).
If I am right in thinking of longer-term reliability of critical infrastructures as the resilience of an economy, society and polity that is undergoing shocks and surprises, then infrastructure repair and maintenance–and their endogenous innovations–move center-stage in ways not yet appreciated by those politicians, policymakers and private sector decisionmakers who still operate as if control is to be found and once found, it is theirs.